Processing Time:
Orders are processed within 1–3 business days after payment is confirmed.

Delivery Time:

  • UK: 7–10 business days

  • International: Varies depending on country and courier

Shipping Costs:
Calculated at checkout based on destination and weight.

Order Tracking:
Once your order ships, you will receive a confirmation email containing a tracking number.

Lost or Delayed Parcels:
If your order has not arrived within 20 business days, contact us at support@santasoutlet.com.
We will investigate with the courier and arrange a replacement or refund if necessary.

Customs and Taxes:
International customers are responsible for all import duties and local taxes applicable in their country.