Frequently Asked Questions (FAQ)

1. How long does delivery take?

Orders are processed within 1–3 business days. Standard delivery within the United Kingdom takes 7–10 business days, while international delivery times vary depending on destination and courier services.

2. Do you ship internationally?

Yes. We proudly ship worldwide. Customs fees and import duties (if applicable) are the customer’s responsibility.

3. How can I track my order?

Once your order is dispatched, you will receive a shipping confirmation email with a tracking number.
You can also contact us at support@santasoutlet.com for assistance with tracking updates.

4. What is your return policy?

We accept returns within 30 days of receipt. Items must be unused and in their original packaging.
Santa’s Outlet covers the return shipping cost for eligible returns. For more details, please refer to our Refund Policy.

5. What should I do if I receive a damaged or faulty item?

Please contact us within 48 hours of delivery with your order number and photos of the damaged item.
We will promptly arrange a replacement or a full refund.

6. What payment methods do you accept?

We accept all major credit and debit cards, as well as PayPal and other secure payment methods available at checkout.
All transactions are processed in GBP and protected by SSL encryption.

7. Can I cancel or change my order after it’s placed?

If your order has not yet been shipped, please contact us immediately at support@santasoutlet.com.
We will do our best to accommodate your request, but once an order is dispatched, it cannot be altered or cancelled.

8. Do you offer gift wrapping or personalised messages?

Yes! During checkout, you can select optional gift wrapping and include a personalised note to make your order even more special.

9. Are your products safe for children and pets?

All our products meet general safety standards and are designed for decorative use. However, we recommend supervising small children and pets around electrical decorations and delicate ornaments.

10. How can I contact customer service?

You can reach our support team via email at support@santasoutlet.com.
Our representatives are available Monday to Friday, 9:00–17:00 (GMT).
We aim to respond to all inquiries within 24 hours.