Refund & Returns Policy

You have 30 days from the date of delivery to request a return or refund.

Eligibility

• Items must be unused, in original condition, and in original packaging.

• Proof of purchase is required.

• Returns that do not meet these conditions may be rejected.

Return Process

1. Email support@santasoutlet.com with your order number.

2. Our team will provide a prepaid return label.

3. Package your item securely and send it back using the label provided.

Refunds

Once your return is received and inspected, we will notify you via email.
Approved refunds are processed within 5–10 business days to your original payment method.

Exchanges

We replace defective or damaged items free of charge.
If you wish to exchange for a different product, please return the original and place a new order.

Non-Returnable Items

• Gift cards

• Customised or personalised items

• Clearance or sale products (unless faulty)